Support
Support for your client delivery workflow
Get help with payments, portals, deliveries, approvals, or account issues.
Payments
Issues with payment provider setup, client payments, invoice generation, or payment unlocks.
Client Portal
Questions about portal branding, file previews, delivery page customization, or sharing links.
Deliveries
Help with creating deliveries, uploading files, managing revisions, or setting up approvals.
File Access
Client download issues, file unlock problems, watermark previews, or access permissions.
Important — Media previews
Some files may not be previewable in every browser. When a preview isn’t available, you can still download the original file and view it using a compatible app or media player.
Submit a support request
Or email us directly
support@getpayloxa.com
We typically respond within 48–72 business hours.
Support available for connected payment accounts.