Privacy Policy

1. Introduction & Platform Role

Payloxa operates as a workflow, delivery, and client collaboration infrastructure platform designed for creative freelancers and professional client workflows.

Payloxa does not operate as an agency, marketplace, escrow service, financial institution, or payment processor.

This Privacy Policy explains how information is collected, used, stored, and managed within the Payloxa platform infrastructure.

2. Responsibility & Operational Control

To maintain operational transparency, responsibilities across the platform are separated into distinct categories.

• Payloxa: Payloxa manages platform infrastructure, delivery workflows, routing systems, account management, and operational platform services.
• Users: Users remain responsible for the content they upload, the files and materials they share, their communications, and ensuring they possess the necessary rights, permissions, and authorization for uploaded or distributed content.
• Third-Party Providers: Certain operational services rely on trusted third-party infrastructure providers, including authentication systems, cloud infrastructure, analytics services, email delivery providers, and payment processing services.

3. Information We Collect

Payloxa collects information necessary to operate and maintain platform functionality.

This may include:

• account and authentication information
• workspace and branding configuration
• uploaded files and delivery assets
• delivery notes and workflow activity
• invoice and payment-related metadata
• browser, device, session, and operational usage data
• security and system monitoring information

4. Payment Processing & Financial Information

Payments on the Payloxa platform are processed through supported third-party payment providers.

Payloxa does not directly store, process, or manage complete payment card information or banking credentials.

Transaction timing, payment processing, currency conversion, banking operations, and related financial services depend on the respective payment providers and external banking systems.

Payloxa operates solely as workflow and delivery infrastructure and does not function as a financial institution or payment processor.

5. File Storage, Delivery Expiry & Retention

Uploaded files and delivery assets may be processed or stored using trusted third-party cloud infrastructure providers.

Payloxa utilizes an expiry-based delivery architecture. Certain deliveries, uploaded files, invoices, or workflow assets may expire automatically based on subscription rules, delivery settings, operational requirements, or platform limitations.

Expired content may become inaccessible or may be automatically removed from platform infrastructure and storage systems.

Users remain fully responsible for uploaded content, permissions, and compliance with applicable laws and intellectual property rights.

6. Third-Party Infrastructure Services

To maintain platform operations and scalability, Payloxa may rely on third-party infrastructure providers for services including:

• authentication and identity management
• cloud storage and hosting infrastructure
• transactional email delivery
• operational analytics and monitoring
• payment processing services
• infrastructure security and reliability services

Depending on operational requirements, certain data may be processed or stored through infrastructure providers operating in multiple jurisdictions.

7. Security & Operational Safeguards

Payloxa implements reasonable technical and operational safeguards intended to support platform reliability, operational protection, and account security.

Operational monitoring and security practices may be used to help identify unauthorized access, abuse, fraud, technical failures, or platform misuse.

While Payloxa maintains operational safeguards, users remain responsible for protecting their account credentials, authentication access, and workspace security.

8. Cookies & Operational Technologies

Payloxa may use cookies and related operational technologies necessary for:

• session management
• authentication
• platform functionality
• security and abuse prevention
• operational reliability

Payloxa does not use cross-site advertising tracking cookies for advertising network profiling purposes.

9. Minimum Age Requirements

Payloxa is not intended for individuals below the applicable legal working age or digital consent age within their jurisdiction.

10. Policy Updates

Payloxa may update this Privacy Policy from time to time to reflect operational, legal, infrastructure, security, or platform changes.

11. Contact Information

For privacy-related questions or requests regarding this Privacy Policy, please contact:

support@getpayloxa.com